GLAM PRO Refund and Returns Policy Summary
GLAM PRO prioritizes customer satisfaction, and if you’re unsatisfied with your purchase, you may return the product for repair, replacement, or credit, depending on the conditions met. This policy applies to purchases from GLAM PRO stores, distribution warehouses, and online. Third-party resellers, agents, and bulk orders have separate terms.
Returns: You are responsible for safely packaging returned items with all accessories, in original packaging, and clearly labeling the return reference number. For courier pickup, a shipping fee applies (typically R150), which may vary based on parcel size.
Refunds: Refunds are processed within 4 days of return approval. If paid via a third party, fees will be deducted. Refunds typically require 5-10 business days to reflect.
Ineligible Returns: Opened beauty products, used chemicals, personalized items, training materials, and items marked “Sale” or “Special” are non-returnable.
Defective Products: Notify us within 6 months for defective products (excluding wear and tear, neglect, or misuse). Items damaged during delivery should be reported within 24 hours.
Exchanges and Incorrect Deliveries: Eligible items may be exchanged if unused and undamaged. Wrong deliveries can be exchanged or refunded within 24 hours of receipt.
Please contact us at info@glampro.co.za for all return inquiries.